Your privacy is important to us. For that reason, this Privacy Policy section explains the data we collect, how it is used, disclosed or transferred, and stored on our systems. Please feel free to contact us for any questions you might have. By using the Site, you accept the terms outlined in this Privacy Policy.

Personal Data Collected and Its Use

User data will be used to process orders, deliver products, process payments, and to prevent and detect any fraud use.  It may also be used to communicate with you about your orders, services, products, and marketing and promotional offers. It might be also be shared with Intersouq providers to use for customer service and relation management purposes, and to help give you the best experience as you surf the Site.

What about Cookies?

Cookies are files created once you visit the Site to make your online experience easier by remembering browsing information. Cookies help you remain signed in, remember your preferences, and to give you unique and locally relevant content. Cookies also help us improve our services. We use them to count the number of visitors to the Site, to help you register for services, and to remember your preferences. Without the cookies, the Site might have limited functionalities. We also use Google Analytics for marketing and optimisation purposes. Click here to find out more.

The Accuracy of the Information Collected

By using the Site, you represent and guarantee that the information you will submit are true, accurate, current, and complete. You have the legal rights on the information you submit, and you agree to comply with the Terms and Conditions of use. You will not use the Site for any illegal, unauthorised, or any other purpose contrary to the Terms of Use.

Securing then Information Collected

We take the user’s information security seriously. We use cryptographic protocols such as Secure Socket Layer to secure your information upon transmission. Upon registering the Site, you agree to keep your password and account details confidential. You are also responsible to securely sign off your account when finished using it.

Examples of Information Collected

  • Information you give us

Most of the information collected is the one you give us once using the site. This includes upon registration to use our services, information related to product search, contact customer service, take part questionnaires and contests, the comments and discussions you take part, and the information you share with our third-party sellers. Examples could be name, address, email, and account related information once checkout for service or a product.

  • Automatic Information

Examples of automatic information include login details, location of the device used to login, IP address used to connect to the Site, and connection related information such as the Browser, its plug-ins, time-zone related details, and other technical details. Information collected also include of that collected by the Cookies. Purchase and content use history to help create features such Top Sellers, full Uniform Resource Locator (URL) clickstream to and from the Site including data and time; products and contents viewed or searched for; page response times and the length of visits to certain pages. The technical information collected is also used to identify user device for fraud and diagnostic reasons.    

  • Information from other sources

Information is also received from other sources updated delivery information from our carriers or our third-party partners; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfilment, advertising, or other services, and search result information.

User rights

Users have the right to request access to the personal data which we may hold or process about you. You have the right to request an amendment to the information we have for any in accuracies. You also have the right to ask us not to use your data for direct marketing purposes.